When we say “Ruben`s,” we mean rubensamericas.com and Ruben`s Americas LLC. We also refer to Ruben`s as “we,” “us” and “our.” But when we say “Ruben`s Entities,” we mean Ruben`s and its affiliates; its and their suppliers, vendors, contractors, and licensors; and its and their directors, officers, employees, and agents.
When we say “Ruben`s Sites,” we mean www.rubensamericas.com and all related functionality, services, and content offered by or for Ruben`s on or through www.rubensamericas.com or the systems, servers, and networks used to make Ruben`s Sites available.
When we say “you” or “your” we mean any user (like you!) of any Ruben`s Site.
When we say “Content,” we mean merchandise information, product descriptions, reviews, comments, messages, reviews, communications, feedback, submissions, suggestions, questions, and other information, data, content, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, music clips or downloads, video clips, and written and other materials.)
When we say “Ideas,” we mean ideas, concepts, feedback, and know-how that you make available in connection with the Ruben`s Sites.
When we say “make available,” we mean post, transmit, publish, upload, distribute, transmit, display, provide, or otherwise submit or make available (including through any part of Ruben`s Sites administrated by third-party social media platforms (e.g., Facebook or Instagram) that allow interaction with Ruben`s Sites through the tools offered by such social media platforms).
When we say “Materials,” we mean Content that Ruben`s Entities make available on or through the Ruben`s Sites, including In-Store Now information.
IMPORTANT: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 13 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND RUBEN`S ARE EACH GIVING UP OUR RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.
Your Use of the Ruben`s Sites
You certify that the Content you provide on or through Ruben`s Sites is accurate and that the information you provide on or through Ruben`s Sites is complete. You are solely responsible for maintaining the confidentiality and security of your account including username, password, and PIN. Ruben`s is not responsible for any losses arising out of the unauthorized use of your account. You agree that Ruben`s does not have any responsibility if you lose or share access to your device.
Any agreement between you and the issuer of your credit card, debit card, or other forms of payment will continue to govern your use of such a payment method on the Ruben`s Sites. You agree that Ruben`s is not a party to any such agreement, nor is Ruben`s responsible for the content, accuracy, or unavailability of any method used for payment.
In connection with the Ruben`s Sites, you will not:
Make available any Content through or in connection with Ruben`s Sites that is or may be in violation of the content guidelines set forth in Section 3.C (Prohibited Content) below.
Make available through or in connection with Ruben`s Sites any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file, or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment.
Use Ruben`s Sites for any commercial purpose, or for any purpose that is fraudulent or otherwise tortious or unlawful.
Cause injury to any person or entity.
You will not use Ruben`s Sites or Ruben`s name, logo, or brand to (1) send any unsolicited or unauthorized Content, including advertising, promotional materials, email, junk mail, spam, or other forms of solicitation; or (2) use any meta tags or other hidden text or metadata utilizing Ruben`s trademark, logo, URL, or product name without Ruben`s written consent;
Content and Ideas
Submitting Content and Ideas
Ruben`s Rights to Use Content and Ideas
You grant to Ruben`s a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) any Content that you make available, in any media or medium, and in any form, format, or forum now known or hereafter developed. You further agree that Ruben`s is free to use any ideas for any purpose. Ruben`s may sublicense its rights in Content and Ideas through multiple tiers of sublicenses. Ruben`s is, and will be, under no obligation (1) to maintain any Content or Idea in confidence; (2) to pay any compensation for any Content or Idea; or (3) to respond to any Content or Idea. You grant to Ruben`s the right to use any name associated with any Content or Idea that you make available to Ruben`s, although Ruben`s has no obligation to exercise such right, or to otherwise provide any attribution for any Content or Idea.
You agree that you will not make available Content in connection with Ruben`s Sites that:
is false, fraudulent, inaccurate, or misleading;
contains your full name(s), or any other confidential personally identifiable information of yourself or others;
violates any local, state, federal, or international laws or is otherwise tortious;
is protected by or would infringe on the rights of others (including Ruben`s), including any patent, copyright, trademark, trade secret, right of publicity or privacy, or any other proprietary right, without the express prior written consent of the applicable owner;
is obscene, indecent, pornographic, or otherwise objectionable;
is derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Ruben`s in its sole discretion;
victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
is violent or threatening, or promotes violence against, or actions that are threatening to, any individual or group;
contains advertisements, solicitations, or spam links to other web sites or individuals, without prior written permission from Ruben`s;
contains or relates to chain letters or pyramid schemes;
impersonates another business, person, or entity, including Ruben`s, its related entities, employees, and agents;
violates any policy posted on the Ruben`s Sites; or
is intended to cause harm, damage, disable or otherwise interfere with Ruben`s Sites or our partners.
Monitoring by Ruben`s
Materials Available on the Ruben`s Sites
Ruben`s and its suppliers and licensors may make available various Materials. The Materials are for educational and informational purposes only, and errors may appear from time to time. Before you act in reliance on any Materials, you should confirm any facts that are important to your decision. The Ruben`s Entities make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any Materials. If you find an error or notice something that does not look quite right on the Ruben`s Sites, we would appreciate it if you let us know by contacting us by mail at the following address: firstname.lastname@example.org.
THE RUBEN`S ENTITIES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS.
The Sites may make available listings, descriptions, and images of goods and services (collectively, “Products”). Such Products may be made available by us or by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, specifications, and prices contained on the Sites). Such information and the availability of any Product are subject to change at any time without notice.
We have made efforts to accurately display the attributes of Products.
We sell products for children’s use; however, these products are intended for sale to adults.
Ruben`s has no liability to you for content on Ruben`s Sites that you find to be offensive, indecent, or objectionable. Certain videos, movies, TV programs, video games, computer games, and other Products are labeled with age restrictions or are intended for individuals of certain ages or “mature audiences” only. By ordering an age-restricted item, you certify that you satisfy the age restrictions.
While our goal is to provide accurate information, product packaging and material may contain more and/or different information than that provided on Ruben`s Sites, including the product description, country of origin, nutrition, ingredient, allergen, and other information. Always read labels, warnings, directions, and other information provided with the product before using or consuming the product. For additional information about a product, please contact Ruben`s. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. If you find a product is not as described, your sole remedy is to return it in unused condition (excluding products that are not eligible for return) in accordance with Ruben`s return policy.
Placing an Order
Order Acceptance and Billing
Any Order or Call-off by the Customer shall only become binding after sales order confirmation by Ruben`s. We reserve the right to refuse or cancel an order for any reason. If your order is canceled after your credit card (or another payment account) has been charged, we will issue a credit to your credit card (or another applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Ruben`s may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes. You will not be charged for most orders until the order has shipped. Some exceptions (when you will be charged at the time your order is placed) are orders paid for with PayPal account.
Pricing Information; Availability
The price of the goods you order will be the price on the site at the time you place your order. If a new price is in place after you have placed your order, for example, these prices will not be applied to your order.
Ruben`s cannot confirm the price or availability of an item until your order is placed. Pricing or availability errors may occur on Ruben`s Sites or through Marketplace Retailers. Ruben`s reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you. Ruben`s may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.
Shipping and Delivery
We always aim to deliver your goods within 6 days, but we cannot accept liability if the goods are delivered later.
Risk in the goods will pass to you once we have delivered your order. Read all information on the product label carefully.
If the delivery address stated on your order is not the address where you live we will not be liable for any damage or detriment to the goods caused by their onward delivery to you.
We can only make a delivery to an address within the USA.
Our commitment is to deliver your order to your front door. There may be circumstances where this may not be possible (including but not limited to):
you fail to be present for your delivery during the delivery time slot;
where the driver believes they are at risk of injury;
where the driver believes any stairs to your front door are structurally unsafe; and
where the driver is not satisfied that the recipient of the delivery is aged 18 or over.
In such circumstances, we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.
Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, RUBEN`S WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE RUBEN`S SITES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF A RUBEN`S ENTITY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO RUBEN`S ENTITY WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE RUBEN`S SITES DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO RUBEN`S ENTITY WILL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY SELLER (INCLUDING ANY MARKETPLACE RETAILER), SHOPPER, OR OTHER USER OF THE RUBEN`S SITES.
Disputes & Arbitration; Applicable Law
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Using or accessing Ruben`s Sites constitutes your acceptance of this Arbitration provision. Please read it carefully as it provides that you and Ruben`s will waive any right to file a lawsuit in court or participate in a class action for matters within the terms of the Arbitration provision.
How to Contact Us
If you have any questions or comments, please contact us by mail at the following address: email@example.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter ” Personal Information “) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
What information do we collect?
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information about a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information that is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID), and other information that relates to your activity through the Site.
Buying information: When you buy products in our Store you will be asked to provide us certain details such as full name; e-mail or physical address, and other information.
You may request to:
Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
Request rectification of your personal information that is in our control.
Request erasure of your personal information.
Object to the processing of personal information by us.
Request to restrict the processing of your personal information by us.
Complain of a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights or receive more information, please contact us.
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.
We may rectify, replenish, or remove incomplete or inaccurate information, at any time and our discretion.
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. ‘session cookies’ which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed;
b. ‘persistent cookies ‘ which are read-only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in;
c. ‘third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
Third-party collection of information
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors to provide you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy, we provide you with such marketing materials with means to decline to receive further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt-out of receiving them. These may include customer service announcements or administrative notices.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us. Find our contact details below.
Ruben’s Americas is a global company with a diverse customer base. Inclusion and diversity are critical to our mission but also an integral part of who we are as we seek to live the goals we state. We strive to employ the most talented employees who will come from diverse backgrounds and perspectives. We are an equal opportunity employer and our employees are recruited, trained, and rewarded on their capability and performance regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. We specifically seek to make sure gender equality is seen in management positions.
We acknowledge that diversity without inclusion is a flawed ideal. We aim to have a team that supports innovation and creativity; so, in addition to our diverse team, our employees strive to focus on inclusion. Being able to respect, connect, and encourage unique voices will allow our team, our products, and our community to better enrich itself. Our goal is to demonstrate to our team our commitment to diversity and inclusion by showing respect for all and encouraging open collaboration and communication.
Ruben’s Americas LLC 1050 30th St NW Washington, DC 20007 US
Ruben’s Americas LLC 1050 30th St NW Washington, DC 20007 US